FAQ
Welcome to Nanjing Kwen’s FAQ Hub!
Here, you’ll find quick answers to common questions about our AI-powered wall printers, from technical specs to global logistics. If your question isn’t covered, contact our 24/7 multilingual team via [email protected] – we’re here to empower your projects.
Q1: Are you a wall printer manufacturer?
A: Yes, we are a professional manufacturer with a 6,000㎡ ISO 9001-certified factory in Nanjing, specializing in wall printers. In addition, we also have 13 proprietary technologies and 8 national invention patents, to ensure our leadership in the industry.
Q2: Why should I choose your company over other wall printer suppliers?
A: As the region’s largest wall printer innovator, we offer:
Proven Durability: Machines certified for 10,000+ hours of continuous operation.
Global Trust: Serving 500+ clients across 30 countries with 24/7 multilingual.
Cutting-Edge Tech: 0.1mm ultra-precision printing, AI-driven color calibration, and IoT-enabled remote maintenance.
Custom Solutions: OEM/ODM services tailored to your needs.
Sustainability: REACH-compliant eco-friendly ink systems.
Q3: How do I know if a wall printer machine suits my needs?
A: Share your requirements with our engineers, who will recommend the optimal model. Pre-purchase, we provide detailed specs, sample videos, or customized welding samples (for material testing).
We not only offer our own brand of wall printers for sale, but also accept a variety of OEM customization services to ensure that your needs are met.
Q4: What payment terms do you accept?
A: We accept T/T, L/C, PayPal, Escrow, and a variety of flexible payment methods. Currencies include USD, EUR, GBP, JPY, and others.
Q5: Can you arrange shipment?
A: Yes. We handle global logistics under FOB/CIF/EXW terms. Export-standard wooden crates with film protection and iron-fastened bases ensure safe delivery.
Q6: How is packaging handled of the wall printer?
A: Wall printer machines are secured in export-grade wooden crates with shockproof film, compliant with international shipping standards.
Q7: What is your lead time?
A: 7–10 working days after order confirmation.
Q8: How do you ensure wall printer machine reliability?
A: Every wall printer unit undergoes rigorous pre-delivery testing aligned with ISO 9001/CE protocols.
Q9: Do you provide installation support?
A: Yes. We supply video guides, manuals, and 24/7 online assistance.
Q10: What technical support is offered post-purchase?
A: Our engineers provide lifetime remote troubleshooting, AI-assisted diagnostics, and modular part replacements. Training sessions ensure seamless operation.
Q11: What is your warranty policy?
A: 12-month warranty which covers the entire printer (excluding printheads/consumables). Lifetime warranty which applies when using our official ink. Free repairs/replacements for manufacturing defects (artificial damage excluded).
Q12: How are defective parts handled during warranty?
A: Return faulty parts for free repair/replacement. Critical issues trigger expedited shipping of new components.